Those Who Do Not Have Time to Do Your Correct at First Will Always Find the Time to Do It Again

If you are fleeing the state of war in Ukraine and coming to the European union, you lot will notice central information nigh your rights with regard to crossing the border into an Eu country, eligibility for temporary protection and applying for international protection, equally well as the rights of travel inside the European Marriage.

This information is also available in:

Ukrainian | українська Russian | русский

• Preparing to get out

  

  Preparing to get out

• Your rights in the EU

  

  Your rights in the EU

• Travel inside the EU

  

  Travel inside the EU

Preparing to leave

If possible, delight take valid travel documents with you when leaving. All the same, the lack of travel documents or medical documents (certificate of vaccination, COVID-nineteen test) should not exist an obstacle to inbound the EU.

All EU countries bordering Ukraine are allowing entry to all people fleeing the war in Ukraine on humanitarian grounds regardless of whether or not you have a biometric passport. This applies also to children. If yous accept Ukrainian nationality and a biometric passport, you lot can enter the EU past presenting your passport at the border. In all the other cases, EU countires will admit you lot on humanitarian grounds.

How can I testify my nationality?

Here is an indicative list of documents you can use to prove Ukrainian nationality even if their period of validity has expired:

• passports of any kind (national passports, diplomatic passports, service passports, collective passports and surrogate passports including children's passports)
• national identity cards (including temporary and provisional)
• armed services service books and military machine service cards
• seaman's registration books, skippers' service cards and seaman's passports
• citizenship certificates
• other official documents that mention or indicate citizenship

If y'all take another nationality and are subject to the visa requirement for entering the EU, you should present your curt-stay visa if you accept ane. If yous do non have a short-stay visa, EU countries should notwithstanding allow you lot to enter, with a view to facilitating your repatriation to the state of origin.

Volition I be subject to edge checks?

In view of the current situation in Ukraine, EU countries may carry out border checks at their borders but also at a unlike, safe location away from the border. The checks can be carried out during or later on your transport to that prophylactic location. Y'all may be required to remain bachelor to the authorities in that safety location while these checks are carried out.

What are my rights and obligations?

Irrespective of your nationality, you are entitled to immediate assistance and immediate data nearly your rights. This includes temporary shelter and the fulfilment of your bones needs such equally nutrient and medicine. Fulfilment of additional rights depends on the status you receive in the EU and may therefore differ.

Police and other administrative checks are possible at any moment including within the territories of Member States for security and migration purposes. Information technology is of import to cooperate and provide the required documents and information to police, border guards or other competent regime. In certain circumstances, you may exist required to remain available to the authorities during these checks in designated facilities.

For children who are crossing the external borders alone, i.east. without being accompanied or expected by parents or other adults responsible for them, and not accompanied or expected by known adults, you should inform the authorities and they will refer you to child protection services.

Your rights in the Eu

Once you lot have crossed into the Eu you have a number of options depending on your personal circumstances. The authorities will inform you appropriately about your rights.

1. You lot tin can exist granted temporary protection

If you were permanently residing in Ukraine, and you left the country to escape war from 24 Feb 2022 onwards, you may exist entitled to temporary protection in whatsoever EU country. Temporary protection volition terminal for at least one year, this may be extended depending on the situation in Ukraine. Rights nether the Temporary Protection Directive include a residence permit, access to the labour market place and housing, medical assistance, and access to didactics for children. Anyone residing legally in the Eu as well has a right to open a basic bank account. You will also have the correct to open up a basic bank account.

Who is eligible for temporary protection?

Ukrainian nationals residing in Ukraine earlier 24 Feb 2022, every bit well as their family members, displaced on or afterward 24 Feb 2022.

Stateless persons and nationals of other third countries who benefited from international protection or equivalent protection in Ukraine before 24 February 2022, too as their family members, and accept been displaced from Ukraine on or afterward 24 February 2022.

Non-Ukrainian nationals of tertiary countries and stateless persons who can testify that they were legally residing in Ukraine earlier 24 February 2022 on the basis of a valid permanent residence permit issued in accord with Ukrainian law, and who cannot render in rubber and durable weather to their country of origin are eligible for either EU temporary protection or adequate national protection, depending on the EU country they are in.

Who is in principle not eligible for temporary protection?

Ukrainian nationals, residing in Ukraine who have been displaced from Ukraine before 24 February 2022 or who found themselves outside Ukraine earlier that engagement (due to piece of work, report, holidays, family or medical visits or other reasons).

Stateless persons or nationals of third countries, who were benefiting in Ukraine from international protection status or equivalent protection earlier 24 February 2022 and who have been displaced from Ukraine before 24 February 2022 or who institute themselves outside Ukraine (due to piece of work, report, holidays, family or medical visits or other reasons).

Stateless persons and nationals of 3rd countries other than Ukraine, who were legally residing in Ukraine earlier 24 February 2022 on the footing of a valid permanent residence allow, but who are able to return safely to their country of origin. However, even in these cases the government may decide to grant you temporary protection. Alternatively, you lot may utilize for international protection.

Stateless persons and nationals of third countries residing legally in Ukraine on a short-term ground earlier 24 February 2022, such as students and workers.

You are advised to contact the local representatives of your country of origin or national authorities of the country hosting you who volition guide you through the process for your safe repatriation.

I was legally staying or residing in the Eu before 24 Feb 2022 and cannot become back to Ukraine. Volition I be given temporary protection?

EU countries may determine to extend temporary protection to those persons who left Ukraine before 24 Feb 2022 as tensions increased or who found themselves in the territory of the Eu (for example, on holidays or for work reasons) before that date and who, every bit a result of the armed disharmonize, cannot go back to Ukraine. For more than information please contact the local authorities of the country where you are currently staying. Equally, if the Eu land in question is not applying this discretion to grant you temporary protection status, y'all may always decide to utilize for international protection.

What if I fall outside the telescopic of temporary protection?

You will still exist granted admission to the EU. Depending on your circumstances, you can apply for international protection or a legal migration status. The regime may besides make up one's mind to requite you temporary protection. In principle, if you are safe in your country of origin and able to return , you can receive assistance to be repatriated to your state of origin. Please contact national authorities of the country where y'all are staying directly. You can too consult the EU Clearing Portal for more than practical information and links to websites of relevant national authorities.

Is temporary protection "automatic", or practise I need to request it?

The right to temporary protection is "immediate" – meaning that, when a person wants to enjoy it, all s/he needs to do is to follow the instructions of the national authorities and to demonstrate to them the nationality, international protection status or equivalent protection status, residence in Ukraine or family link as appropriate, which give the right to temporary protection.

The national government of the European union state where y'all are present should inform you of your right to receive temporary protection. You should then inform them if you want to benefit from temporary protection, and follow their guidance.

You can consult the map below for information on national authorities responsible. This process volition include the registration of your data and confirmation that temporary protection applies, and that none of the exclusion clauses are applicable in your situation.

How long will temporary protection last?

Until iv March 2023. If the reasons for granting temporary protection persist, your temporary protection volition be automatically extended for a flow of half dozen months twice, that is until 4 March 2024. If the reasons for temporary protection persist beyond this date, the Committee may suggest to the Council to extend the temporary protection by up to another year (that is 4 March 2025).

Which rights am I entitled to under temporary protection?

• residency rights
• admission to housing
• social welfare assistance
• medical care, including mental health care and psychological support for children
• legal guardianship and safe placement for unaccompanied children and teenagers
• access to education and/or vocational preparation for children and teenagers
• access to the labour market (subject area to European union countries' labour market policies)
• access to banking services, for example opening a bones bank business relationship
• right to move to another EU country, before the issuance of a residence let
• correct to move freely in European union countries (other than the Eu country of residence) for xc days inside a 180-twenty-four hour period period after a residence permit in the host EU country is issued

You should besides be aware that some Eu countries offer wider rights than those listed above (due east.g. free access to university education, etc.)

Is temporary protection only valid in 1 Eu country?

Yes. In one case y'all receive temporary protection from an EU country, the rights derived from temporary protection are valid only in the European union state that granted you the residence allow. However, you still have the right to travel to other countries inside the EU for 90 days within a 180-day period. See the below heading "Onward travel in the European union".

You may as well decide that yous want to do good from your rights in a dissimilar EU country from the one where you are currently residing. If y'all modify your residence and move to another European union land, the residence let in the starting time EU country will expire and your rights there will come to an terminate. The new host Eu country should requite yous temporary protection and issue a new residence permit. Information technology is important that you inform the authorities of the first EU country that y'all intend to move to another Fellow member Country.

Where tin I apply for temporary protection?

In all European union Fellow member States likewise as in Switzerland, Kingdom of norway, Liechtenstein and Iceland.

Does temporary protection prevent me from applying for asylum?

No. The right to temporary protection is in addition to the right to apply for international protection.

Do I need to request a residence permit for temporary protection before I can apply for international protection? Is there a specific guild I need to follow in case I want to apply for asylum?

People eligible for temporary protection are, as a principle, able to society an application for aviary at any time. However, you lot should exist aware that the purpose of being granted temporary protection is to reduce the demand for you to apply immediately for international protection, as you lot will receive a residence permit as well as the associated rights. Moreover, the administrative formalities for temporary protection are reduced to minimum due to the urgency of the situation. In comparing, you should expect the procedure for examination of an awarding for international protection to exist more complex due to electric current circumstances - it contains more steps and therefore takes more time to finish.

Where, afterwards the examination of an awarding for international protection, asylum is not granted to a person also eligible for temporary protection, the person continues to do good from temporary protection until it comes to an end. The right to temporary protection is in addition to the correct to utilize for international protection.

2. You tin can use for international protection in the European union

Beneficiaries of temporary protection have the correct to make an application for international protection (aviary) at whatsoever time.

If you choose to practice and so, your temporary protection may be suspended while yous have the status and rights of an asylum applicant. If at the end of the examination your asylum application is rejected and the electric current temporary protection is still in place in the EU, your temporary protection status will revive.

You should inform yourself about which practices the Member State applies in order to determine whether to ask for international protection in add-on to a residence let showing your temporary protection status.

How do I apply for international protection?

Inform national authorities in the Member State where you are nowadays that y'all need international protection and follow their guidance. Data from interior ministries is available in the map on this page. See likewise: Practical guide on registration

What is the departure between temporary protection and aviary status?

Temporary Protection is designed to provide immediate protection to displaced persons, including those who have fled areas of armed conflict. While temporary protection is without prejudice to the right to apply for international protection, it may reduce the need to utilize immediately for international protection as you will receive a residence let as well every bit associated rights. The maximum duration of temporary protection is defined by European union police force.

Asylum is an individual right, granted post-obit a specific administrative and legal process that volition determine whether you lot have a well-founded fear of beingness persecuted for reasons of race, religion, nationality, membership of a detail social grouping, or political opinion. Once granted, aviary can be withdrawn whenever new elements or findings arise indicating that at that place are reasons to reconsider its validity.

You lot should enquire with the national government of the EU state where you are present for more details regarding the specific rights, such every bit admission to medical care, housing and the labour market, education for children and detention, under each protection regime. For general information nigh primal rights during the asylum procedure, please meet hither.

Apart from the temporary protection or international protection, are in that location any other legal option that I can apply for?

Yous might exist entitled to a residence permit as a family unit member of an European union citizen or someone already legally residing in the European union, or as a educatee, researcher, trainee or worker. For more information nigh your options you should contact the competent authorities in the country where you lot are currently staying. Y'all can besides consult the EU Clearing Portal for more applied information and links to websites of relevant national government.

3. Yous can request repatriation assistance

Irrespective of your nationality and correct to international protection, if you lot were living in Ukraine and have fled the war, you should be able to cross the EU edge. If information technology is condom to return to your abode country, you should contact relevant authorities or organisations to help you get dorsum.

For repatriation assist, y'all should contact the embassy/consulate of your country of origin in the EU country where y'all are currently staying. The national government in this country can besides assist yous to contact your diplomatic mission/consulate in case you encounter problems and may offering assistance for your repatriation.

Onward travel in the European union

In about cases, if yous have fled the war in Ukraine you will be able to travel to other Eu countries. For Ukrainians with a biometric passport this correct comes from the visa gratuitous authorities in place between the EU and Ukraine. If you come up from a 3rd country, you need to check whether your country of origin is on the list of third countries whose nationals are exempt from the requirement to accept a visa.

Later on crossing the European union border for the start time, can I go along to travel to other EU/Schengen countries, or practise I need to stay?

Ukrainian nationals holding a biometric passport, as visa-free travelers, have the right to move freely inside the Eu later being admitted into the territory for 90 days. On this basis, you are able to cull the European union country in which y'all want to savor the rights fastened to temporary protection and to bring together your family and friends in the EU country where they are nowadays.

If you are entitled to temporary protection but hold a non-biometric passport, authorities at the border of the Eu country of beginning entry should issue a short-stay visa valid for 15 days when entering the Schengen area. This volition allow travelling to the European union land of destination to enjoy the rights attached to temporary protection.

If you are entitled to temporary protection but exercise non hold a travel document, it will be up to the authorities at the border of the EU country of first entry to allow you standing your journey if needed, e.k. by issuing a travel document and a visa or by using transfer forms relating to temporary protection legislation.

If you crossed the Eu border for the get-go fourth dimension through a land that is non part of the EU area without internal border command (Romania, Bulgaria, Croatia, Cyprus and Republic of ireland) your documents will, equally a full general rule, be checked again at the border crossing point of the side by side Schengen state. Please see as well the explanations to a higher place about the registration of unaccompanied or separated children.

Free onward transit with numerous transport companies

Since the outset of the war, a number of European send companies have been offer free transport for people fleeing Ukraine. This includes rail, bus, ferry and air travel. A listing of the numerous carriers involved is available in the table and the map below.

I entered the EU through Romania or Bulgaria. What happens if I desire to proceed my journey to a land that is part of the area without internal border command?

Yous tin do then, but your documents will be checked once again at the border of the first EU land that forms part of the Schengen expanse. This will be the instance, for example, if you are crossing the border betwixt Hungary and Romania.

Can I move between countries that are part of the Schengen expanse without internal border control?

Yep. In one case you lot enter a land that is part of this area, y'all can move, in principle without border checks, to other countries that are office of the Schengen area. All the same, you can only practise so for 90 days within a 180 days period.

Notation that Iceland, Norway, Switzerland and Liechtenstein are not European union countries, just they are Schengen countries. You can travel to those countries once yous take entered the Schengen area, but your rights related to international or temporary protection may differ from those you have in Eu countries.

While Denmark is an EU and a Schengen country, it does not take part in the temporary protection scheme and does not utilize the Eu rules on aviary. Therefore, your rights related to international or temporary protection in Denmark may differ from those y'all have in other EU countries.

Tin can border guards, police or other relevant authorities still ask for my identification documents, even though I am in a Schengen land?

Aye. Police and other administrative checks are e'er possible including inside the territory and at internal borders for security and migration purposes. It is of import to cooperate and provide the required documents and information to constabulary or edge guards. In certain circumstances you may be required to remain bachelor to the regime during these checks in designated facilities.

Are there any travel restrictions related to the COVID-nineteen pandemic?

Please consult Re-open European union for information on travel and health measures in European union and Schengen Associated countries (Iceland, Liechtenstein, Kingdom of norway, Switzerland) during the COVID-19 pandemic.

Is my Ukrainian driving license valid in the EU?

The recognition of not-Eu driving licenses differs across European union countries. A listing of the sources informing about strange licenses in Eu countries is available in the map below.

In this map past clicking on the state you volition observe useful data about: national authorities to contact for temporary protection; organisations active in helping those fleeing Ukraine, likewise every bit how to contact them; gratuitous travel options; healthcare; and information on validity of driving licences.

The map too includes locations across the Eu's Member States that evidence reception facilities, transfer hubs or offer farther information virtually your travel and stay in the EU.

Austria	National contact details Austrian Interior Ministry (DE) Federal Bureau for Reception and Support Services (DE/ EN) Ministry of the Interior FAQ for people fleeing Ukraine (U.k.) Public Employment Service: how to get a piece of work permit (DE / United kingdom / EN) Key organisations helping on the basis List of organisations (DE) Facebook folio to help people fleeing the war (DE) Caritas Republic of austria (DE) Psychological support hotline (UK) From Austria 0134301014 From away +43 6699665109 Free travel options All public send
Belgium	National contact details Federal Authorities'southward Data website (FR / NL / DE / EN/ UK) +32 24888888 Information past the Immigration role on temporary protection application for Ukrainians in Kingdom of belgium (FR / NL / EN) Federal Ombudsman (FR / NL / EN / United kingdom) Hotlines of the Embassy of Ukraine in Belgium Reserve Line +32 23792115 Full general questions +32 23792160 Housing questions +32 23792112 Central organisations helping on the ground Red Cross – Flemish community (NL / FR / EN) +32 15443407 Red Cantankerous – French community (FR) +32 81771648 Agence Fédérale pour l'Accueil des Demandeurs d'Asile +32 22134411 (FR / NL / EN) Serve the City Brussels (FR / NL / EN) +32 27343502 Listing of initiatives in Belgium – Belgians for Ukraine (EN) Facebook page - Solidarity with Ukraine (EN) PAG-ASA for victims of exploitation (EN / FR / NL) +32 25116464 Free travel options SNCB/NMBS trains and Thalys
Republic of bulgaria	National contact details Government's unified data portal on measures and actions related to the crisis in Ukraine (BG / Uk / EN) Information from the Land Agency for Refugees (EN / UK) Registration points – Map with data (BG / United kingdom of great britain and northern ireland / EN / RU) Hotline numbers 029055555, +38 0322465075 Ministry of Foreign Affairs crisis hotline +35 929482404, email crisis@mfa.bg Central organisations helping on the basis Association of Ukrainian Organisations "Mati Ukraina" Facebook group (BG / UK) Free travel options BDZ trains
Croatia	National contact details Ministry of Interior Homepage (HR / EN) email: privremena.zastita@mup.60 minutes Ministry of Interior webpage for Ukrainian refugees (Hour / UK) Ministry of Interior leaflet with defended information (60 minutes) Information on the activation of the temporary protection directive (60 minutes) Key organisations helping on the ground Croatian Red Cross (Hour / EN) Hotlines and useful contact numbers (United kingdom / Hour) UNHCR e-mail hrvza@unhcr.org IOM email iomzagreb@iom.int Free travel options People fleeing from Ukraine can use HŽ Putnički prijevoz trains free of charge with 'solidarity tickets' and with a "Aid Ukraine Ticket".
Cyprus	National contact details Ministry of Interior Homepage (GR) Data on the activation of the temporary protection directive (EN / GR) Asylum Service website (EN / GR) Civil Registry and Migration Department (EN / GR) Ministry of Research, Innovation and Digital Policy Hotline (Monday-Friday 8h00-20h00) 1477, +35 722285777 Key organisations helping on the ground Facebook group for Ukrainians seeking advice - Cyprus Refugee Council  (EN) UNHCR Republic of cyprus (EN)
Czechia	National contact details Data for Ukrainian citizen fleeing the conflict (UK / CS) Refugee Facilities Administration of the Ministry of the Interior (CS / EN / UK) Ministry building of Interior helpline +42 0974801802 Our Ukrainians – Official back up website (CS / EN / Uk / RU) Embassy of Ukraine in Prague – Facebook page (UK) Key organisations helping on the basis We Stand Backside Ukraine (CS / EN / Uk / RU) Drive for refugees – To get transport from the border (CS / EN / Britain) Support Facebook Grouping (CS / UK) Refugees Welcome (CS / EN) Association for Integration and Migration (EN) Organisation to Support Refugees (EN) ADRA (Humanitarian and Development Organisation) (CS / EN) Intendance ČR (CS) Czech Red Cantankerous (CS) Člověk five tísni (People in Need) (CS) Diakonie ČCE (CS) Caritas Czech republic (CS) Lékaři bez hranic (Doctors without borders) (CS) Free travel options RegioJet, Leo Express, České dráhy trains (https://www.cd.cz/info/aktuality/-36295/), Arriva transport, Prague public send and public transport in the Central Bohemian Region.
Kingdom of denmark	National contact details Danish Immigration Service – (EN / UK) Denmark immigration service defended webpage on how to utilise for residence let (EN), back up to Ukraine (EN) Danish Center for the Ukrainian crisis (U.k. / EN) Complimentary travel options People fleeing from Ukraine tin can use DSB trains gratis of charge. Ukrainian cars can pass Öresundsbron (Denmark-Sweden bridge) without beingness charged.
Republic of estonia	National contact details Regime Official Website for people fleeing the war (EE / EN / Uk / RU) Ministry of Interior Homepage (EN) Ministry of Economical Diplomacy and Communications (EN) Police and Border Guard Board Homepage (EE / EN / UK / RU) Social Insurance Fund Homepage (EE / EN / RU) Hotline 1247 Authorities webpage with data for Ukrainian citizens (EE / EN / RU) Youth Portal (EE / RU) Central organisations helping on the ground List of NGOs (EE / EN / RU) Estonian Refugee Council (EE / EN / UK / RU) Hotline (every day 9h00-19h00)  +37 256782288 Estonian Cerise Cross (EE) Ukrainian Cultural Center (EE / EN / United kingdom of great britain and northern ireland) Mondo MTÜ (EE / EN) Free travel options Elron trains and Public Transport trains
Republic of finland	National contact details Finnish Immigration Service: Instructions for refugees arriving in Republic of finland (FI / SV / EN / United kingdom) Finnish Immigration Service: Often asked questions (FI / SV / EN / UK) Ministry of the Interior: Temporary protection (FI / SV / EN) Key organisations helping on the ground Finnish Cherry Cross (FI / SV / EN) Finn Church building Aid (FI / SV / EN) Free travel options People fleeing from Ukraine can use Onnibus transports and VR trains free of charge. They can as well benefit from a 95% discount on net fares for one-style Finnair tickets from Warsaw, Krakow, Gdansk, Budapest and Prague to Helsinki.
France	National contact details Authorities official information site (FR / UK) Ukraine Embassy in French republic (FR/ UK) +33 187666612 (press two for Ukrainian) Ministry of Interior'southward information for Ukrainian citizens (FR / Britain) Paris Municipality (EN) Key organisations helping on the basis Secours populaire (FR) +33 144782100 Secours catholique (FR) +33 145497300 Croix rouge (FR) +33 144431100 Free travel options SNCF and Thalys trains
Frg	National contact details Federal Ministry building of the Interior and Community: Germany4Ukraine (DE / Britain / EN / RU) Federal Ministry building of the Interior and Community: Regime's FAQs about entering and residing (DE / Great britain / EN) Key organisations helping on the ground Brotherhood of German aid organisations collecting donations for Ukraine (DE / EN) UNHCR (DE) German Ruddy Cross (DE) Help system focusing on medical care (DE) Caritas Frg (DE) Diakonie Katastrophenhilfe (DE) Pro Asyl (DE / EN) Legal consultants (DE) Complimentary travel options DB trains, ODEG trains, Thalys trains and all regional and local public transport
Greece	National contact details Regime'due south webpage with information for Displaced Persons (GR / United kingdom / EN) Embassy of Ukraine in Greece (EN) Hotline +thirty 693276606 Primal organisations helping on the ground UNHCR (GR / EN / FR) List of organisations (EN)
Hungary	National contact details Hungarian Advisers General for Aliens Policing Information for people fleeing Ukraine (EN / UK) Government hotlines From Hungary 06 80310310 From Ukraine 0800 504546 From other countries +36 15501828, email menekultinfo@me.gov.hu National Humanitarian Coordination Quango - for Ukrainians near the Hungarian border: 1357 (one phone call is 500 forints/EUR one.37) Embassy of Ukraine Facebook page (UK) Key organisations helping on the footing Facebook group for accommodation (HU) Hungarian Red Cantankerous (HU) The Hungarian Charity Service of the Order of Malta (HU) Caritas Republic of hungary (HU) Migration Aid Facebook Page (HU) Hungarian Helsinki Committee Data Page (EN) Hungarian Association for Migrants (EN / UK / RU) Free travel options All MAV trains with a free "solidarity ticket", and all BKK public transport free of charge in Budapest. Wizz Air supports Ukrainian refugees past offer them 100,000 free seats on all continental Europe flights parting from Ukraine's border countries.
Ireland	National contact details Irish Section for Justice Information well-nigh visa requirements (EN) FAQs for travelling to Republic of ireland (EN) Authorities defended webpage with information about the Temporary Protection Directive (EN) Citizens Information for International Protection (EN) Cardinal organisations helping on the basis: Irish Refugee Council (EN) Free travel options Irish rails trains, Coach Éireann transportation and Expressway transportation
Italy	National contact details Ministry of Foreign Diplomacy (IT) Ministry of Interior (Information technology) Guide for Asylum Seekers  (EN) National Ceremonious Protection Department (IT / EN) - Cards with primal information (Information technology / EN / Great britain / RU) Primal organisations helping on the footing UNHCR (Information technology) Italian Council for Refugees (It) Comunità di Sant'Egidio (EN / It / RU) Italian Red Cantankerous (Information technology) Caritas Ambrosiana (IT) NGO AVSI (IT) NGO AIBI (IT) NGO Intersos Facebook Page (IT) Free travel options People fleeing from Ukraine tin apply Flixbus transportation, Marino Bus transportation and Trenord trains free of accuse. They can also travel free of charge with Trenitalia grouping transport within a maximum of 5 days from entering Italy.
Latvia	National contact details Information for Ukrainians coming to Latvia (LV / UK / EN / RU) – not an official website, but redirected from the Authorities's website City Council of Riga Hotline (24/7) +371 80000800 Data on gratuitous Healthcare country funded services (8h30-17h00) +371 80001234 Key organisations helping on the ground Unified information helpline for Ukrainians in Latvia (24/7) +371 27380380 Telegram: t.me/ukrainelatvia Hotline in Riga (24/seven) +371 80000800 Gratuitous travel options Latvijas dzelzceļš trains
Republic of lithuania	National contact details Interior Ministry information for people coming from Ukraine (EN / LT) Migration Department (Great britain) Eurodesk Lithuania (LT / UK / EN) Migration issues hotline (every day 7h30-21h00) +370 52717112 Accommodation hotline (24/7) 1827 from Republic of lithuania, +370 67722222 from abroad Humanitarian help (24/7) +370 68498688 Key organisations helping on the basis Social initiative Stiprus Kartu (UK / EN / LT) Lithuanian Red Cantankerous (LT) Lithuanian Caritas (EN / LT) National Volunteer Support Coordination Center (LT / EN / Uk) Maltieciai (EN / LT) Work in Lithuania (EN) Complimentary travel options LTG trains and Vilnius buses
Luxembourg	National contact details Government's data on reception of Ukrainian refugees (FR / EN with forms in FR / EN / Britain / RU) Ministry building of Foreign Affairs (FR / EN) Information of the temporary protection shelter for initial reception (UK / FR / EN) For consular questions from people leaving or in transit from Ukraine +35 224782386 Primal organisations helping on the ground LUkraine, Ukrainian community in Luxemburg (UK / EN) Ruddy Cross - FAQ for Ukrainian refugees (EN/ FR/ DE), email wellkomm@croix-rouge.lu (in FR / EN / DE / UK / RU) Médecins du monde: for medical help (FR) +35 28892371 Caritas Luxemburg (FR / EN) Complimentary travel options All public transport
Malta	National contact details: Ministry of Home Affairs Data for Ukrainians refugees (EN)
Netherlands	National contact details Information on webpage from the Ministry of Justice and Security (NL / EN) Inmigration Service (NL / EN) Emergency reception centres: The Hague (EN) Hotline (Mon-Friday 8h30-17h00) +31 703538024, Groningen (EN), Amsterdam (EN), Maastricht (EN) Key organisations helping on the ground Overview of organisations helping on the ground (NL) Vluchtelingenwerk (Refugee Quango) (NL / UK) Refugee Help (EN / NL / Great britain / RU) Complimentary travel options NS trains, Thalys trains and all public transport
Poland	National contact details Government'due south data for Ukrainian citizens (PL / UK / EN / RU) FAQ (PL / EN / RU) Government platform for back up (PL / UK / EN) Helpline of the Office for Foreigners +48 477217575 Helpline for victims of the war (24/7) +48 222309900 Helpline for those in danger of human trafficking +48 226280120 Helpline for the Ukrainians seeking medical assistance (24/7) +48 807190590 Border Guard - for rules of crossing the edge (PL) +48 825685119 Helpline for Shine citizens and holders of the Pole's Card +48 225238880 Information points and helplines (EN / U.k.) Key organisations helping on the basis Polskie Centrum Pomocy Międzynarodowej (Polish Eye for International Aid) (EN / PL) Polska Akcja Humanitarna (Polish Humanitarian Action) (EN) Caritas Polska (PL) Polish Red Cross (PL) Fundacja Ocalenie (EN / PL) Polska Misja Medyczna (Polish Medical Mission)  (EN) UA SOS (EN / UK / PL / RU) Useful information about support in Krakow (EN) You have a friend in me (EN / U.k. / PL) SOS Ukraine (PL / United kingdom of great britain and northern ireland) Refugees Welcome Polska (PL / EN / RU) Narodowy Instytut Muzyki i Tańca (National Institute of Music and Trip the light fantastic) (PL) Foundation for Polish-Ukrainian Cooperation (EN / PL / Britain / RU) Free travel options People fleeing from Ukraine tin use free of charge: PKP trains Polferries Flixbus transportation inside Poland and from Smoothen border cities to elsewhere in Europe They can also do good from discounted tariffs with LOT Airlines. Wizz Air offers Ukrainian refugees 100,000 free seats on all continental Europe flights departing from Ukraine's border countries. Uber also offers unlimited costless trips between the Ukrainian border and Polish cities.
Portugal	National contact details: Dedicated government website (PT / EN) Information for people arriving in Portugal from Ukraine (PT / EN) Data on International Protection (EN) Information on International Protection for unaccompanied minors (EN) List of public services by region (EN) Aviary Information Database (EN) National Line against Trafficking in Human Beings (PT) +35 1964244281 electronic mail dcinv.unidadeantitrafico@sef.pt Cardinal organisations helping on the ground Ordem de Malta Portugal (PT) Amnistia Internacional Portugal (PT) Consultores inmobiliarios pela Ucrania - Facebook group (PT) Portuguese Red Cross (PT) Complimentary travel options CP – Trains of Portugal
Romania	National contact details: Government website with information for help to Ukrainians (RO / UK / EN) Web support and information platform for people fleeing the state of war  (RO / Uk / RU / EN) Infoline +forty 219590 General inspectorate for immigration (RO / EN) +40 214107513 National Line against Trafficking in Persons From Romania 0800 800 678 From abroad +twoscore 213133100 Key organisations helping on the footing UNHCR Romania (EN) Hotline +40 723653 651 Romanian National Council for Refugees (United kingdom of great britain and northern ireland) Hotline +forty 730073170 IOM (EN / UK) Dopomoha Platform (UK / RO / EN) Hotline for psychological back up +40 745139747 Gratis travel options People fleeing from Ukraine tin use CFR trains complimentary of accuse with a "Help Ukraine Ticket", and STB shuttle omnibus. They can too use Romfour shuttle bus from station to station costless of charge. Romfour organises motorcoach transport to Italy and other European cities. Wizz Air offers Ukrainian refugees 100,000 free seats on all continental Europe flights parting from Ukraine's edge countries. They can also benefit from gratuitous Flixbus transportation from Romanian border cities to elsewhere in Europe.
Slovakia	National contact details Government'southward Information for Ukrainians entering the Slovak republic (SK / United kingdom of great britain and northern ireland / EN) Ministry building of the Interior hotlines for Ukrainian speakers +421 513816111 and +421 259765111 Permanent service of the Ministry of the Interior +421 248593312 Ministry of Transport and Construction (Uk) Ministry building of Education, Scientific discipline, Inquiry and Sport (SK / EN) Košice region hotline +421 2800222550, e-mail pomocukrajine@vucke.sk Key organisations helping on the basis IOM (SK / U.k. / EN / RU) NGO Človek five ohrození  (People in need)  (SK / EN) Infoline +421 917239708 NGO Sme spolu (Slovak – Ukrainian NGO)  (Uk / SK / EN) Hotline +421 911201889 NGO Iniciativa Kto pomoze Ukrajine (NGO Initiative to aid Ukraine) (Uk / EN) NGO Magna (EN) Slovak Crimson Cantankerous (UK / SK / EN) Dental health care (EN / SK / UK) Ukraine-Slovakia Help (UK / SK / EN) Hotline +421 911201889 (Telegram, WhatsApp or Viber), email: ukrajina.sk.sos@gmail.com Človek v ohrození (People in Need) Facebook page (SK) Human being Rights League (SK / EN) Mareena Facebook group (SK) NGO Nadácia Integra (SK) NGO Úsmev ako dar (Smile as a souvenir) (SK / EN / UK) Greek Catholic Eparchy Kosice (SK / UK) Free travel options People fleeing from Ukraine can use ZSSK trains gratuitous of charge. Wizz Air offers Ukrainian refugees 100,000 free seats on all continental Europe flights parting from Ukraine's border countries.
Slovenia	National contact details: Authorities's website, including information on entry into the country and international protection (SL / UK / EN) Government Hotline (8h00-18h00) From Slovenia 0804142 From away +386 14787530, e-mail service info.ukrajina@gov.si Gratis travel options Slovenske železnice trains
Spain	National contact details Spanish Agency for the International Cooperation and Evolution webpage (ES) Ministry of the Interior's webpage (ES), with information on temporary protection Ministry of Inclusion, Social Security and Migration Hotline +34 910474444  (ES / Great britain) Aviary Office (ES) State Reception Network for people fleeing the war – List of contact details (ES / UK) National Line against Trafficking in Persons From Kingdom of spain +34 900105090, email trata@guardiacivil.es Castilian government: recommendations (ES) Key organisations helping on the ground Castilian Cherry-red Cross (ES) Cáritas (ES) Comisión Española de Ayuda al Refugiado (ES) Medicos del mundo (ES) Aldeas Infantiles (ES) Gratis travel options Renfe trains
Sweden	National contact details Swedish migration agency (EN), with information on temporary protection Fundamental organisations helping on the ground Swedish Red Cross (SV) Free travel options Stena Line transport and Stockholm public ship
European union-wide organisations	Legal aid in EU Member States EU-wide list of contact points for legal assistance (EN) European Council on Refugees and Exiles - Overview of national measures in response to arrivals from Ukraine (EN) EU-wide organisations helping on the ground in Eu Fellow member States IOM (EN) UNHCR (EN) UNICEF (EN) European NGO Platform on Asylum and Migration (EN) – List of members (EN) European Council on Refugees and Exiles (EN) Refugees Welcome International (EN) European Guardianship Network assistance to orphans and unaccompanied children (EN) European Disability Forum (EN) International Catholic Migration Commission (EN) International Commission of the Red Cross (EN) Salve the Children (EN) Terre des Hommes (EN) Hospitality Helps (UK / EN) Science for Ukraine (EN) Ukraine Shelter (EN / Uk) United for Ukraine (EN / United kingdom of great britain and northern ireland) Organisations fighting confronting Human Trafficking: Missing Children Europe (UK / RU / EN) Hotline from the EU 116000 From outside the EU +31 (0)888009000 Free air transfers from Moldova to EU countries UNHCR (EN) Authorities of Moldova (EN / UK)

^{Table updated xix April 2022}

Documents

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Source: https://ec.europa.eu/info/strategy/priorities-2019-2024/stronger-europe-world/eu-solidarity-ukraine/eu-assistance-ukraine/information-people-fleeing-war-ukraine_en

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